Return and refund policy

What this policy covers

Mullak sells listing plans inside the app. A plan keeps a sale or rental listing published for a set number of days. Buyers and tenants pay Mullak nothing.

Mullak takes no part in paying for a unit. Any money that passes between a buyer and an owner is between them, and this policy does not cover it.

Nothing physical is returned

A listing plan is a digital service, so there is nothing to send back. This policy is about refunds.

Listing plans

We refund a listing plan in full in these cases:

• You were charged more than once for the same listing and period.
• You paid and the listing was not published.

Once the listing is published, the plan is not refundable. That includes unpublishing or deleting the listing, and selling or renting the unit, before the period ends.

A payment that failed

If a payment failed in the app but the amount left your account, your bank usually reverses it on its own within a few working days. If it has not, email us at mo@mullak-eg.com or message us on WhatsApp at +20 104 133 5388, and we will help.

How to ask for a refund

Email mo@mullak-eg.com or message us on WhatsApp at +20 104 133 5388 within 30 days of the payment, and include:

• The phone number on your Mullak account.
• The listing the payment was for.
• The date and amount of the payment.
• Why you are asking for a refund.

We reply within 3 working days.

How refunds are paid

We send an approved refund to the same payment method you used. Your bank may take up to 14 working days to show it.

Changes to this policy

If we change this policy, we update this page and the date at the top. The policy in force when you paid applies to that payment.

Who we are

Mullak is operated by First Commit for Designing Programs and Applications. You can reach us by email at mo@mullak-eg.com, or on WhatsApp at +20 104 133 5388.